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\nMost order changes at Yard Flag come down to one thing: something typed in a hurry. A surname with a stray apostrophe, a garden flag picked when the porch bracket wanted a house flag, a housewarming gift sent to the old address. This page explains how to cancel an order or change it, how long you have, what can be changed, and what happens to your money when an order is cancelled. Email support@yardflag.shop with your order number as soon as you notice; we reply within 24 hours on business days.
\nYou can cancel or change an order within 24 hours of placing it. The 24 hours run from the time on your order confirmation email, so an order placed at 8:15 on a Sunday evening can be changed until 8:15 on Monday evening. Weekends count in this window; it is 24 clock hours, not business days.
\nThe window is short for a reason. Every flag, doormat, sign and gift is prepared after you order, and that making time is 1-3 business days. Once work on your order has started, a change may no longer be possible. Writing to us early is the single best way to get the change you want.
\nYour request counts from the time your email reaches us. You do not need to wait for our reply before the 24 hours end; the time stamp on your message is what we go by. Your change is final once you receive our confirmation email describing exactly what we changed.
\nIf you have more than one change, put them all in the same email. Two short emails sent ten minutes apart are easy to read in the wrong order.
\n| Change | \nWhat to include in your email | \nNote | \n
|---|---|---|
| Garden flag to house flag, or the reverse | \nThe design and the size you want | \nThe house flag adds $14 | \n
| A different design | \nThe product name you want instead and its size | \nPrices differ between products | \n
| Family name, “Est.” year or house number | \nThe full corrected line, exactly as it should print | \nWe print exactly what is confirmed | \n
| Porch leaner height | \n4 ft or 5 ft | \nThe 5 ft sign adds $10 | \n
| Pillow or mug size | \n16 x 16 in or 18 x 18 in; 11 oz or 15 oz | \nPrices differ between sizes | \n
| Shipping address | \nThe full new address, including unit number | \nUnited States, Canada, Australia or New Zealand only | \n
| Remove an item | \nWhich item and how many | \nThe removed item is refunded | \n
If a change affects the price, we tell you the difference by email before anything is changed, and we work out the next step with you. To add a new item, the simplest route is a second order; shipping is free, so ordering twice costs nothing extra.
\nThe Family Name Welcome Flag, Family Name Doormat, Family Name Porch Leaner Sign and Family Name Mailbox Cover print exactly what was typed: spelling, capitals and punctuation. No proof or mockup is sent before production. The live preview on the product page, the cart, the checkout and your order email all show the same text, so the order email is your last easy chance to read it.
\nA buyer orders the Family Name Doormat and types “The Miller’s” in the Family name field. Reading the order email the next morning, he notices the apostrophe. An apostrophe means “belonging to”, so “The Miller’s” reads as something owned by one Miller, not a welcome from the whole household. Because it is still inside 24 hours, he emails us the corrected line, “The Millers”, and our confirmation repeats it back to him. That is the whole fix.
\nThe plural rule is short: add -s for most names (The Millers, The Garcias, The Nguyens), and add -es after s, x, z, ch or sh (The Joneses, The Foxes, The Churches). There is no apostrophe in a plural. This is a formatting hint only; type whatever you want printed, and we print it as confirmed.
\nThe optional “Est.” year takes four digits. A couple ordering the Family Name Porch Leaner Sign for their tenth anniversary types 2061 instead of 2016. Within 24 hours, a one-line email with the corrected year is enough. After that, the sign may already be in production, and the route is a return within 60 days of delivery and a new order.
\nThe Family Name Mailbox Cover has an optional house number of up to 6 characters. Check it against the number on the house, not the one in your memory; buyers who have just moved sometimes type the old one. Leave it blank if you do not want a number printed.
\nWithin 24 hours of ordering, we can correct the shipping address. Send the full new address in one block: name, street, unit or apartment number, town, state or province, ZIP or postal code and country. For Australian and New Zealand addresses, include the suburb.
\nA buyer sends the Plain Welcome Stripe flag as a housewarming gift, then realises she used her friends’ old address from her contacts. She writes the same evening with the new address and the name that will be on the new mailbox. We confirm the change, and the gift is sent to the new house. The order confirmation and any updates still come to her, as the buyer.
\nWe deliver only to the United States, Canada, Australia and New Zealand, so an address can only be changed to another address in those four countries. Once a parcel has left us, we may not be able to change where it goes; contact us anyway and we will help where we can.
\nTo cancel within 24 hours, email us with your order number and the word “cancel”. You can cancel a whole order or one item from it. Once we confirm the cancellation, your refund is sent within 7 days of our confirmation, to the payment method used for the order. How refunds reach your account is explained on our Refund Policy page.
\nBecause shipping is free, there is no shipping charge to recover on a cancelled order. If you would rather have store credit than a refund, say so in your email; store credit never expires, which suits a buyer who wants to wait for next season’s designs.
\nSometimes plans change because the calendar does. A buyer in Christchurch orders the Snowfall Welcome doormat for December, then remembers that December is summer in New Zealand and Christmas there falls in the warm months. If she writes within 24 hours, she can cancel the mat or swap it for a summer design. The homepage swap ring set to South shows which designs go up when in the southern seasons.
\nOnce 24 hours have passed, the order may already be in its 1-3 business days of making, and we cannot promise any change. Email us anyway with your order number and what you need. We will tell you honestly whether the change is still possible.
\nIf the order has already been made or sent, you do not lose anything. Every item, including the four personalised pieces, can be returned within 60 days of delivery, and we pay the return postage for a change of mind with a free return label. The steps are on our Returns & Exchanges Policy page.
\nIf we ever find we cannot fulfil an order as placed, we email you to explain the options. If the order is cancelled, the refund is sent within 7 days of our cancellation confirmation, the same as a cancellation you ask for.
\nSome buyers place their harvest order in August and their Christmas order at the same time, so the bin by the door is stocked ahead. The 24-hour window applies to each order from the moment it is placed, not from the swap day it is meant for. If you later decide the Christmas Porch Lantern flag should be a house flag rather than a garden flag, and the 24 hours have passed, the order may already be made. In that case the route is a return within 60 days of delivery and a new order for the size you want. Keep this in mind when ordering months ahead: open the parcel when it arrives and check the size against your bracket or stand, rather than waiting until the week you plan to hang it.
\nWhen a household shares an account, it is easy for two people to ask for two different changes. Our confirmation goes to the email address used at checkout, so agree on the final version first, then send one email, ideally from that address.
\nMost changes can be avoided with two minutes before you pay:
\nEmail support@yardflag.shop with your order number, or submit a ticket. We reply within 24 hours on business days. To see where an existing order stands, visit Order Tracking. Yard Flag, 1017 Evening Star Dr, Roaming Shores, OH 44085, US.
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