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\nThis page is about money: when Yard Flag refunds an order, how much comes back, where it goes and how long it takes. The practical steps for posting something back, such as packing a flag or getting a return label, are on our Returns & Exchanges Policy page. If you have a question about a refund that this page does not answer, email support@yardflag.shop. We reply within 24 hours on business days.
\nA Yard Flag refund returns the price you paid for the item, in US dollars, the currency every price on the site is shown in. Because shipping is free on every order to the United States, Canada, Australia and New Zealand, there is no shipping line to add back or take away. Because we pay the return postage on a change-of-mind return, the cost of sending the item back is not deducted either. In most cases, then, the amount refunded is simply the amount you paid for the item or items you sent back.
\nThe house flag option adds $14 to the price of a garden flag, the 5 ft porch leaner adds $10 to the 4 ft version, and the larger pillow and mug sizes carry their own prices. A refund follows whatever you actually paid for the size you chose. If you bought a House flag of the Stars and Bunting design, the refund is the House flag price, not the Garden flag price.
\nSay your order held the Harvest Pumpkin house flag, the Falling Leaves doormat and the Harvest Porch Leaner Sign in 5 ft. You keep the doormat and the sign on the step, but the house flag turns out to be too large for the short pole on your porch post, so you send it back. The refund is the price shown for that House flag on your order. The doormat and the sign are untouched, and the rest of the order stands as it was.
\nThe situations below cover almost every refund we handle. Each one says what we need from you and what happens next.
\nAny item can be returned for a refund within 60 days of the delivery date. It does not matter whether the colours looked different beside your front door, the season plans changed, or a gift was not needed. Email us within the 60 days, use the free return label we send, and the refund is sent within 7 days of the item reaching us.
\nThe Family Name Welcome Flag, Family Name Doormat, Family Name Porch Leaner Sign and Family Name Mailbox Cover are returnable for a refund within the same 60 days as everything else. They are printed exactly as typed in the product page fields, and no proof is sent before production, so a refund does not depend on whose spelling was right. If the text was typed with a mistake, you can still send the piece back within 60 days; if you catch it within 24 hours of ordering, it is quicker to change the order before it is made, as described on Cancel or Change an Order.
\nIf a flag arrives torn, a mug arrives cracked, the wrong design is in the parcel, or a family name piece does not show the text that appears in your order email, email us with your order number and a photo of the item and the shipping label. We look at it, tell you what happens next and help you put it right. Photos you send are deleted 30 days after delivery.
\nIf your order has not reached you after the full delivery window, which is 1-3 business days to make plus 7-14 business days in transit, contact us with your order number and shipping address. We look into it with the shipping service and come back to you with what we find and the options open to you.
\nAn order cancelled within 24 hours of ordering is refunded, and the refund is sent within 7 days of our cancellation confirmation. The steps are on our Cancel or Change an Order page.
\n| Situation | \nItem price | \nReturn postage | \nWhen the refund is sent | \n
|---|---|---|---|
| Change of mind, any item | \nRefunded | \nPaid by us, free label | \nWithin 7 days of receiving the return | \n
| Personalised piece returned within 60 days | \nRefunded | \nPaid by us, free label | \nWithin 7 days of receiving the return | \n
| Damaged or not what you ordered | \nContact us with a photo and we will help | \nNo cost to you | \nAs agreed with you by email | \n
| Cancelled within 24 hours of ordering | \nRefunded | \nNot applicable | \nWithin 7 days of our confirmation | \n
You do not have to send a whole order back. If you bought a winter season set of the Cardinal on Evergreen flag, the Snowfall Welcome doormat and the Cardinal Winter Throw Pillow, and only the pillow is wrong for your sofa, return the pillow alone. The refund covers the pillow, and the flag and mat stay with you.
\nThe clock that matters is the 7 days after your return reaches us. Within those 7 days we match the parcel to your order, confirm by email that it has arrived and send the refund. That is the part we control.
\nAfter we send it, your bank or payment provider still has to show it on your account. That step depends on them, not on us, and some providers take a few extra days to post a refund. If you have our refund email but cannot see the money, wait a few business days, then check with your provider. If it still has not appeared, email us and we will send you the details of the refund we made so you can follow it up.
\n| Step | \nWho handles it | \nTime | \n
|---|---|---|
| You ask for a return | \nYou, by email | \nAny time within 60 days of delivery | \n
| We reply with the return address and free label | \nYard Flag | \nWithin 24 hours on business days | \n
| You post the item | \nYou | \nAs soon as you can; see the Returns page | \n
| The parcel travels back to us | \nThe postal service | \nDepends on where you send it from | \n
| We receive it and send the refund | \nYard Flag | \nWithin 7 days of receiving the return | \n
| The refund shows on your account | \nYour bank or payment provider | \nDepends on the provider | \n
A parcel posted back from Calgary, Perth or Wellington takes longer to reach us than one posted inside the US. The 7 days start when it arrives, not when you post it, so keep the label number until you have our confirmation email. If the parcel seems to be taking a long time, email us with that number and we will check whether it has reached us.
\nStore credit works well with a swap rotation. A buyer who returns a spring flag in May because the tulips on it clash with a newly painted door may not want a replacement straight away. With store credit, she can wait until August, look at the in-between weeks and the harvest designs, and use the credit then. Because store credit never expires, there is no rush.
\nEvery price on Yard Flag is in US dollars. Orders delivered to Canada, Australia or New Zealand cross a border, and the destination country may charge import duties, taxes or handling fees on arrival. Those charges are set by that country, are not part of the price you paid us, and are not something we collect. If you paid charges like these on an order you are returning, email us before you send it back and we will help you with the next step.
\nWe do not charge restocking fees, and we do not charge you for processing a refund.
\nPlease send change-of-mind returns back in the condition you received them, folded or packed so they travel safely. A flag that was hung for a weekend, found to be the wrong size and folded back up is a normal return. If a return arrives in a state that raises a question, such as a mat that has clearly spent a season on an open, uncovered step, we will email you about it before we decide anything, and we will help you work out the next step. We never change a refund amount without writing to you first.
\nSome features are how our products are made, and knowing them can save a return. Every flag is printed on one side, and the design shows through in reverse on the back. Every flag is sold as a flag only, with no stand, pole, bracket or hardware in the parcel. A flag that wraps round its pole in the wind needs a rubber stopper or an anti-wind clip, which are separate items we do not sell. If any of these still means the item is not right for your front step, you can return it for a refund within 60 days like anything else.
\nIf a charge on your statement looks wrong, or you are waiting on a refund that has not arrived, please email us first with your order number. We can usually explain or fix a problem with a single reply, which is faster than a formal dispute through your bank or payment provider. Writing to us does not take away any right you have with your bank or provider.
\nThese terms are governed by the laws of the State of Ohio. Our full terms are on the Terms of Service page, and the way checkout payments work is explained on Payment Methods.
\nEmail support@yardflag.shop or submit a ticket with your order number and, if you have one, the return label number. We reply within 24 hours on business days. Yard Flag, 1017 Evening Star Dr, Roaming Shores, OH 44085, US. Related pages: Returns & Exchanges, Shipping & Delivery and Order Tracking.
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