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\nThis page explains how a Yard Flag order gets from our shop to your front step: how long we take to make it, how long it spends on the road, what shipping costs, where we deliver and what to do if a parcel is late or arrives in poor shape. It covers every order placed on yardflag.shop. If something here does not answer your question, email support@yardflag.shop. We reply within 24 hours on business days.
\nEvery garden flag, house flag, doormat, porch sign and gift on Yard Flag is prepared after you order it. That preparation takes 1-3 business days. The clock starts on the business day your order is placed and ends when the parcel is handed over for transit. A Tuesday order is usually on its way by Friday at the latest. An order placed late on a Friday, on a weekend or on a public holiday starts on the next business day.
\nBusiness days, as we use the term, are Monday to Friday, not counting public holidays. Weekends and holidays are not counted in either the making time or the transit time.
\nPersonalised pieces take the same 1-3 business days. The Family Name Welcome Flag, the Family Name Doormat, the Family Name Porch Leaner Sign and the Family Name Mailbox Cover are printed with exactly the text you type in the product page fields: spelling, capitals and punctuation. No proof or mockup is sent before production, so read the live preview, the cart line and your order email carefully. If you spot a mistake, you have 24 hours from ordering to change it on our Cancel or Change an Order page.
\nShipping is free. There is no order minimum, no coupon and no extra charge for a house flag, a doormat or a tall porch leaner. The amount you see at checkout is the amount you pay us, in US dollars. The table below adds our making time to the transit time so you can see the full window for each destination.
\n| Destination | \nShipping cost | \nMaking time | \nTransit time | \nEstimated total | \n
|---|---|---|---|---|
| United States | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
These are estimates built from our stated times. They are not promised delivery dates, and we do not offer “order by” dates for holidays. Weather, customs checks at a border and local delivery backlogs in busy weeks can all add time that is outside our control. Section 7 explains what to do if yours is running late.
\nA season set often mixes things that are made differently: a garden flag, a doormat, a porch leaner and a mug, for example. Items in the same order can arrive on different days or in separate parcels. If one part of your order shows up and another has not, give the rest the full window before you worry, then email us with your order number and we will check. There is never an extra shipping charge, however the order travels.
\nSome buyers order the next two seasons together so the bin by the door is stocked ahead. That works well with free shipping. When the flags arrive, unfold them, check them, then fold the one you are not hanging yet and store it dry, away from direct sun, until its swap day comes round.
\nA front step runs on a rhythm: winter cardinals after New Year, spring florals in March, stars and stripes from late May to the Fourth of July, plain welcome designs and sunflowers in the in-between weeks, harvest and Halloween from September to Thanksgiving, then Christmas. Our homepage swap ring shows what is up now and what goes up next. The shipping question is simply how early to order.
\nThe safe rule is 17 business days, which is the longest making time plus the longest transit time. Seventeen business days is a little over three calendar weeks, and longer when a public holiday falls inside it. Count back from the week you want the new flag on the bracket, not from the holiday itself.
\nSay you want the Harvest Pumpkin house flag and the Falling Leaves doormat out by the last week of September, when the mornings first turn cool. Count back 17 business days from that Monday and you land in the last days of August. Ordering then gives the parcel the full window to arrive. Ordering a week later may still work, and often does, but you are relying on the faster end of the range. Again, this is an estimate from our stated times, not a guarantee.
\nCanadian Thanksgiving falls on the second Monday of October, several weeks before the US holiday. A buyer in Ontario who swaps to harvest designs for that weekend should count back from early October, which puts the order in the first half of September. If you also want a Christmas set ready after Thanksgiving, you can place a second order later; there is no shipping charge for ordering twice.
\nIn New Zealand and Australia the seasons run the other way. December is early summer and Christmas is a summer holiday. A buyer in Auckland who wants the Lemon Summer Throw Pillow and a bright summer flag up for December should count back 17 business days from the start of that month, which means ordering in early November. Use the South setting on our swap ring to see the southern calendar: spring September to November, summer December to February, autumn March to May, winter June to August.
\nEvery order ships from the USA. We deliver to addresses in the United States, Canada, Australia and New Zealand, and nowhere else. If your address is in another country, checkout will not offer a shipping option and the order cannot be placed. That is not a temporary setting; we do not sell or ship outside those four countries.
\nWhether we can deliver to a P.O. box, a parcel locker, or a military or diplomatic address depends on the service used for your parcel. If your address is one of these, email us before you order and we will tell you what we can do.
\nA housewarming flag or a Family Name Doormat is a common gift for people who have just moved. You can enter their new address as the shipping address and your own details as the billing address. Two things help: use the name that will be on the mailbox, and check the unit or apartment number twice, since new owners sometimes have not yet updated the address records for the house. The order confirmation goes to you, the buyer, not to the recipient.
\nAs soon as you place an order, you receive a confirmation email listing every item, the size you chose, any personalised lines exactly as typed, and the shipping address. Keep that email; it holds your order number.
\nWhen a tracking link is available for your parcel, we email it to you. If you have not received one, or the link stops updating, email us with your order number and we will look up the status for you. Our Order Tracking page shows the status of your order in our system and explains what each status means.
\nPlease check the name, street, unit number, town, state or province, and ZIP or postal code before you pay. For Australian and New Zealand addresses, include the suburb as well as the city. A missing unit number is the most common reason a parcel goes back to the sender.
\nIf you notice a mistake, email us within 24 hours of ordering and we will correct the address free of charge. After those 24 hours, or once the parcel has left us, we may not be able to change it; contact us anyway and we will help where we can. If a parcel is returned to us because the address was wrong or incomplete, contact us and we will work out the next step with you.
\nIf your order has not arrived after the full 17 business days, or the tracking link has not moved for several days, email support@yardflag.shop with your order number and shipping address. We look into it with the shipping service and come back to you with what we find and what happens next. Contact us and we will help.
\nIf tracking says the parcel was delivered but nothing is on the step, please look in the usual hiding places first: behind a planter, in the bin by the door, with a neighbour, at a building front desk, or at the local post office. Flags fold small, so the parcel may be thinner than you expect and may have been slipped into the mailbox. If it still cannot be found, contact us.
\nWhen you need to return or replace something later, the process is covered on our Returns & Exchanges page, and how money comes back to you is covered on our Refund Policy page.
\nOpen the parcel soon after it arrives, even if the flag is for a season that is still months away. It is much easier to sort out a problem in the first few days than in the week you planned to hang it. If anything arrives damaged, misprinted or not what you ordered, email us with your order number and a photo of the item and the label, and we will help. Photos you send are deleted 30 days after delivery.
\nAll prices on Yard Flag are in US dollars. Parcels to Canada, Australia and New Zealand cross a border, and the destination country may charge import duties, taxes or handling fees when they arrive. Whether a charge applies depends on that country’s rules and the value of the order. If you want to know more before you order, email us and we will help.
\nEmail support@yardflag.shop with your order number and we will reply within 24 hours on business days. You can also submit a ticket, browse the Help Center, or check the Size Guide if you are still choosing between a garden flag and a house flag. Every flag is sold as a flag only: no stand, pole, bracket or hardware is in the parcel.
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