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\nThese Terms of Service (“Terms”) govern your use of yardflag.shop and any order you place with Yard Flag, 1017 Evening Star Dr, Roaming Shores, OH 44085, US. By using the site or placing an order, you agree to these Terms and to the policies they link to. They are written in plain language on purpose. Nothing in them takes away any consumer right that the law where you live says cannot be waived. Questions go to support@yardflag.shop.
\nYard Flag sells seasonal garden flags, house flags, doormats and porch signs for the front step, several of them personalised with a family name, plus a few matching pieces for the home: throw pillows, a round door hanger, a mug and a mailbox cover. We work by email only. There is no phone line or chat. Write to support@yardflag.shop and we reply within 24 hours on business days.
\nYou may use the site to plan your front step, read our guides and buy products for your own home or as gifts. You must be old enough to make a binding contract where you live, or have a parent’s or guardian’s permission. If you create an account, keep your login private and tell us straight away if you think someone else has used it.
\nThe swap ring on the homepage, the season pages and the guides are planning aids. The northern swap calendar we show (winter after New Year, spring florals in March, stars and stripes from late May to the Fourth of July, the in-between weeks, harvest from September to Thanksgiving, Christmas after Thanksgiving) is a rhythm, not a rule. The southern calendar for Australia and New Zealand runs spring September to November, summer December to February, autumn March to May and winter June to August. Swap whenever suits your street.
\nEvery flag comes in two sizes. A garden flag is about 12 x 18 in and suits a garden flag stand in a bed or planter. A house flag is about 28 x 40 in and suits a porch bracket with a house pole. Choosing the house flag adds $14. The exact inches of each blank are still being confirmed, which is why we say “about”. Every flag is flag only: no stand, pole, bracket, sleeve stopper or clip is included, and we do not sell them.
\nHere is a mistake we see. Someone orders the Tulip Row garden flag for the bracket by the front door, then finds it looks lost on a house pole. That is a size choice, not a defect, and it is covered by the normal 60-day return described in section 8. The Size Guide draws both sizes next to a door so you can check before you order.
\nEvery flag is printed on one side. From the back, the design shows through in reverse. Please judge the flag by its front, which is the side the product photos show.
\nDoormats are about 24 x 16 in, with exact size being confirmed, and do best on a covered step. Porch leaner signs come 4 ft or 5 ft tall; the 5 ft size adds $10. Throw pillows come 16 x 16 in or 18 x 18 in, and the mug comes 11 oz or 15 oz. The door hanger and the mailbox cover each come in one size, with exact dimensions being confirmed. Material details for all our pieces are being confirmed; if you need them before you order, email us and we will tell you what we know.
\nSome product images are digital previews of the design on the item. Colours can look slightly different on different screens. If what arrives is materially different from its description, contact us and the Refund Policy applies.
\nFour products carry your text: the Family Name Welcome Flag, the Family Name Doormat, the Family Name Porch Leaner Sign and the Family Name Mailbox Cover. You fill in a family name of up to 18 characters (required) and, if you like, a four-digit “Est.” year. The mailbox cover also takes an optional house number of up to 6 characters. A live preview on the product page shows the lines as you type, and the same text is repeated in the cart, at checkout and in your order email.
\nWe print exactly what is typed: spelling, capitals and punctuation. No proof or mockup is sent before production. By placing the order you confirm the text is what you want. Read it once more in the order email.
\nPlural family names take no apostrophe. Add -s for most names (The Millers) and -es after s, x, z, ch or sh (The Joneses, The Foxes, The Churches). An apostrophe means “belonging to”. If you type “The Miller’s” and spot it in the confirmation email, email us within 24 hours of ordering with your order number and the corrected line, and we change it. After 24 hours the order may already be in production and the text can no longer be changed. A printed item that matches the text you typed is not a defect, though it can still be returned within the 60-day window.
\nThe name field is for a family name, a house name or a short welcome. You must not type anything you do not have the right to use, such as a sports team, a brand, a character or someone else’s trademark, and nothing unlawful or hateful. We may decline an order that breaks this section and refund it in full.
\nPrices are shown in US dollars and may change before you order. The price you see at checkout is the price for that order. If a product is listed at a clearly wrong price, or becomes unavailable after you order, we contact you and either correct the order with your agreement or cancel it and refund you in full.
\nYou agree to pay the total shown at checkout using one of the options shown there; the Payment Methods page explains how payment works. Sales tax is not added at checkout. Import duties or taxes, where a destination country charges them, depend on that country’s rules; if you want to know how they apply to your parcel, email us before you order.
\nPlacing an order is an offer to buy. We accept it when we send the order confirmation email. We may refuse or cancel an order that we reasonably believe is fraudulent, that cannot be delivered to the address given, that goes to a country we do not ship to, or that breaks these Terms. If we cancel, any payment is refunded in full.
\nYou can cancel or change an order within 24 hours of placing it. See Cancel or Change an Order for how.
\nEach order takes 1-3 business days to make and then 7-14 business days in transit to the United States, Canada, Australia or New Zealand. Orders ship from the USA. We do not sell or ship to other countries. Shipping is free, with no minimum.
\nDates are estimates, not promises. We do not offer “order by” dates or delivery in time for a holiday. You can count it out yourself: 1-3 business days plus 7-14 business days means allowing up to 17 business days before the week you want the flag up. That is an estimate from our stated times, not a guarantee. When a tracking link is available we email it to you. If a parcel is late, does not arrive or arrives damaged, email us with your order number, and a photo for damage, and we will help. Details are on Shipping & Delivery.
\nPlease give a complete delivery address. If you send a gift, such as a family-name doormat to new homeowners, put their address in the shipping fields and check the house number twice.
\nYou can return any item within 60 days of delivery for any reason, and that includes personalised items. For a change-of-mind return we provide a free return label. Refunds are sent within 7 days of our receiving the return. Store credit, where you choose it, never expires. The process is on the Returns & Exchanges Policy and the money side is on the Refund Policy. Both form part of these Terms.
\nFlags, mats and signs live outside, so sun, wind and rain affect them. A flag in full afternoon sun on a south-facing porch will fade faster than one in shade. Bring flags in when it storms, let them dry before folding, and store them dry. A flag can wrap round its pole in wind; a rubber stopper or anti-wind clip helps, but these are separate items we do not sell. We make no claim about how long any item lasts outdoors.
\nYou are responsible for how and where you display your items. Rules on flags and porch decor differ from one community to the next, and we never say a design meets any association’s or local rules. Check with your community before you hang something new.
\nThe site’s text, designs, illustrations (including the swap ring and the true-size drawing), photos and the Yard Flag name belong to Yard Flag or our licensors. You may not copy them for commercial use. See the Intellectual Property Policy for what is allowed, and the DMCA page if you believe something here uses your work.
\nIf you send us a photo or comment, it must be honest, lawful and yours to share. We will not publish a customer photo or your family name without asking you first. Problem-report photos are deleted 30 days after delivery.
\nYou must not misuse the site. That includes trying to break its security, scraping it with automated tools other than normal search engine crawling, placing orders in someone else’s name without permission, or using the site for anything unlawful.
\nWe provide the site as it is and do not promise it will always be available or free of errors. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. These limits do not apply to liability that the law does not allow to be limited, such as for fraud or for death or personal injury caused by negligence, and they do not affect your statutory consumer rights.
\nThese Terms are governed by the laws of the State of Ohio, United States, without limiting any mandatory consumer protection law of the country where you live. If something goes wrong, please email us first; most problems are settled in a short exchange of emails.
\nWe may update these Terms from time to time. The version in force when you place an order applies to that order. The “Last updated” date at the top shows the latest change.
\nQuestions about these Terms? Email support@yardflag.shop or visit Contact Us. See also our Privacy Policy and FAQs.
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