FAQs

Last updated: November 14, 2026

Flags, stands and sizes

Does a flag come with a stand or pole?

No. Every flag is sold flag only. There is no garden stand, house pole, porch bracket, rubber stopper or anti-wind clip in the box, and none of those are sold in this shop. If your front step already has a stand in the planter or a bracket on the porch post, the flag slides on to what you own. If it does not, you will need to buy a holder elsewhere before the flag can go up. The product title and the size option both say “flag only” so it is clear before you pay.

What is the difference between a garden flag and a house flag?

Size and where it hangs. A garden flag is about 12 x 18 in and stands low, on a small stand pushed into a bed, a planter or the lawn by the walkway. A house flag is about 28 x 40 in and hangs from a pole set in a bracket on the porch post or beside the door, high enough to read from the street. The house flag adds $14 to the same design. We say “about” because the exact inches of each blank are still being confirmed. The Size Guide shows how to measure what you already own.

I ordered a garden flag, but my porch bracket needs a house flag. What now?

This is the most common size mix-up we hear about, and it is covered by the normal returns. You have 60 days from delivery to send the garden flag back, and for a change-of-mind return we pay the return postage with a free return label. Order the house flag version separately when you are ready. If you notice the mistake within 24 hours of ordering, email us first: inside that window we can change the size on the order instead.

Is the flag readable from both sides?

Each flag is printed on one side. The design shows through in reverse on the back, so any words read backwards from that side. Hang the printed face toward the street or toward the path most visitors use. The flip cards on the homepage show the front and then the back as the street sees it, so you can decide before ordering whether a single-sided flag suits where yours will hang.

What are the flags, mats and signs made of?

Material details are being confirmed for every product, so we do not list them yet. If the material decides your order, for example because a mat will sit on a step with no overhang, email us and ask before you buy. We would rather you wait a day for an answer than order on a guess.

How should I look after a flag outdoors?

Bring it in when it storms, and let it dry fully before you fold it. A flag that faces full afternoon sun on the south side of the house will show it sooner than one in the shade; moving it, or swapping it out on schedule, spreads the wear. When a season ends, fold the dry flag and put it in the bin by the door with the others in your rotation, so next year’s swap day takes two minutes. This is care advice, not a promise about how long any flag lasts.

My flag keeps wrapping round the pole in the wind. Is it faulty?

Usually not. Light flags wrap round a pole in gusty weather, whatever the design. A rubber stopper on the pole or an anti-wind clip holds the sleeve in place. Those are separate items that we do not sell, and most hardware stores carry them. If the flag itself has a problem, send us your order number and a photo and we will help.

Doormats, signs and gifts

How big are the doormats?

About 24 x 16 in. That is smaller than many store-bought mats, so measure your step before you order. The exact size is still being confirmed. Doormats do best on a covered step, under a porch roof or an overhang, rather than out on an open step through a wet month.

How tall are the porch leaner signs?

The Harvest Porch Leaner Sign and the Family Name Porch Leaner Sign come 4 ft or 5 ft tall; the 5 ft size adds $10. A leaner stands on the porch floor and rests against the wall beside the door. The width and the material are being confirmed, so if you are fitting one between a door frame and a planter, email us before you order.

What sizes do the pillows and mug come in?

The Cardinal Winter Throw Pillow and the Lemon Summer Throw Pillow come 16 x 16 in or 18 x 18 in. The Swap Day Mug comes in 11 oz or 15 oz. The Spring Garden Round Door Hanger and the Family Name Mailbox Cover each come in one size; their exact dimensions are being confirmed. Whether a pillow insert is included is also being confirmed, so ask us if it matters to you.

Family names and personalisation

Which products can carry our family name?

Four: the Family Name Welcome Flag, the Family Name Doormat, the Family Name Porch Leaner Sign and the Family Name Mailbox Cover. Each has a family name field of up to 18 characters, which is required, and an optional “Est.” year of four digits. The mailbox cover also takes an optional house number of up to 6 characters.

Should it be “The Millers” or “The Miller’s”?

“The Millers”. A plural family name never takes an apostrophe; the apostrophe means “belonging to”. Add -s to most names: The Millers, The Garcias, The Nguyens. Add -es after s, x, z, ch or sh: The Joneses, The Foxes, The Churches. These are formatting hints only. Whatever you type is what we print.

Will you send me a proof before you print?

No proof or mockup is sent before production. The live preview on the product page shows your lines as you type them, and the same text is repeated in the cart, at checkout and in your order email. Those three places are your proof. We print exactly what is typed, including spelling, capitals and punctuation, so read the preview slowly before you add it to the cart.

I spotted a typo after ordering. Can I fix it?

Yes, if you write within 24 hours of ordering. Email support@yardflag.shop with your order number and the exact corrected text, written out in full. After 24 hours the order may already be in production. See Cancel or Change an Order for how changes work.

Can I return a personalised item?

Yes. Personalised items are returnable within the same 60 days from delivery as everything else in the shop. A family that moved and needs the new surname on the mat can send the old one back under the normal steps on the Returns & Exchanges Policy page.

Shipping and timing

Where do you ship?

To the United States, Canada, Australia and New Zealand. Orders ship from the USA. We do not sell or ship to any other country, so checkout will not accept an address outside those four.

How long until it arrives, and what does shipping cost?

Your order takes 1-3 business days to make, then 7-14 business days in transit. Shipping is free, with no minimum order. Full details are on Shipping & Delivery.

Will my flag arrive in time for a holiday?

We do not promise delivery by any date and we do not publish “order by” dates. You can count it yourself: up to 3 business days to make plus up to 14 business days in transit means allowing up to 17 business days before the week you want it up. That is an estimate from our stated times, not a guarantee. For a harvest flag on the first cool week of fall, that means ordering in good time in late summer, not the weekend before.

I live in New Zealand. Which flag is summer for me in December?

Press South on the homepage swap ring and it follows your seasons: spring September to November, summer December to February, autumn March to May, winter June to August. Christmas falls in summer for you, so the ring points you to summer designs for December rather than snowy ones. Transit to New Zealand and Australia is the same 7-14 business days as everywhere else we ship.

I am in Canada. Does the calendar handle our Thanksgiving?

The swap calendar is a rhythm, not a rule. Canadian Thanksgiving is in October, so many Canadian porches swap from harvest to Christmas or to a plain welcome flag a few weeks earlier than American ones. Use the harvest designs through October and move on when your street does.

Do I pay import duties or taxes?

Prices are in US dollars. We do not collect sales tax at checkout. Whether import duties or taxes apply depends on the destination country and its rules. If you are ordering to Canada, Australia or New Zealand and want to know more before you buy, email us.

How do I find out where my order is?

When a tracking link is available, we email it to you. You can also use the Order Tracking page or email us with your order number for the current status.

Orders, returns and refunds

How long do I have to cancel or change an order?

24 hours from the moment you order. Write to us inside that window with your order number and what you want changed: a size, a spelling, a shipping address, or a full cancellation.

How do returns work, and who pays the postage?

You have 60 days from delivery to return any item, for any reason. For a change-of-mind return we pay the return postage and send you a free return label. Email us first with your order number and which items are coming back; the Returns & Exchanges Policy lists every step.

When will I get my refund?

We send the refund within 7 days of receiving your return. How quickly it then shows on your statement depends on your payment provider. The Refund Policy explains the money side in full.

Something arrived damaged or wrong. What should I do?

Contact us with your order number and a photo, and we will help. A photo of the whole item and one close-up of the problem is usually enough. Customer photos sent with a problem report are deleted 30 days after delivery.

Does store credit expire?

No. Store credit never expires.

Payments, accounts and privacy

How can I pay?

The available payment options are shown at checkout. The Payment Methods page explains how payment works. We never ask for card numbers or passwords by email.

Does the North / South toggle send my location to you?

No. The hemisphere choice is kept in your own browser only, using its local storage. Nothing is sent to us, and clearing your browser data removes it. It is two buttons, with nothing to type. More on what we do collect is in the Privacy Policy.

Do your designs meet my neighbourhood’s flag rules?

We cannot say. Communities set their own rules about flags, signs and what sits by the door, and they differ from street to street. Check with your community before you hang anything. We never describe a design as approved by any association.

Do you have a phone number or live chat?

No. We work by email only: support@yardflag.shop, with a reply within 24 hours on business days. The Contact Us page explains what to include, and the Submit Ticket page gives you a subject line for each kind of request.

Still have a question?

If your question is not here, browse the Help Center by topic, or write to us. Yard Flag, 1017 Evening Star Dr, Roaming Shores, OH 44085, US. Email support@yardflag.shop.