Payment Methods
Last updated:
This page explains how paying for a Yard Flag order works: where you see the payment options, which currency the prices use, what the total at checkout contains, how refunds and store credit come back to you, and what to do if a payment does not go through. It is written for buyers in the United States, Canada, Australia and New Zealand, the four countries we sell to. If anything here is unclear for your order, email support@yardflag.shop and we reply within 24 hours on business days.
Payments at a glance
- The payment options available for your order are shown at checkout, before you confirm anything.
- All prices are in US dollars (USD), in every country we ship to.
- Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum order.
- Sales tax is not added at checkout. Import duties or taxes, where charged, depend on the destination country.
- Payment details are entered with the payment provider. We never see or store a full card number.
- Refunds are sent within 7 days of our receiving a return. Store credit never expires.
1. Where you see the payment options
The options you can use to pay are listed on the checkout page itself, below your order summary and above the button that places the order. That list is the single source of truth. We do not keep a separate list of methods on this page, because the checkout always shows exactly what is available for your order at that moment, and a static list here could fall out of date.
Here is what the checkout looks like in practice. You add the Harvest Pumpkin flag in the house flag size and a Falling Leaves doormat to your cart, open the cart, check the lines, and press through to checkout. You fill in your contact email and your shipping address. The page then shows your items, the shipping line (free), the total in US dollars and the payment section. You pick one of the options shown, follow its steps, and only then place the order.
If you cannot see an option you expected, or the payment section looks empty, please do not try to send payment another way. Email us at support@yardflag.shop with a short note of what you saw, and we will help.
1.1 What we never accept
We do not take payment by email, by message, in cash, by mailed cheque or by a transfer to an account someone sends you in a message. We do not have a phone line, so no one from Yard Flag will ever call you to take a payment. The only place to pay for an order is the checkout on yardflag.shop.
2. Currency and what the total contains
Every price on the site is in US dollars, whether you are in Ohio, Ontario, Queensland or Otago. There is no currency switcher, so the number you see on a product page is the number the checkout uses.
| Line | What it means |
|---|---|
| Item prices | The price of each product in the size you chose. The house flag adds $14 over the garden flag, and the 5 ft porch leaner adds $10 over the 4 ft. |
| Personalisation | The family name, optional “Est.” year and, on the mailbox cover, optional house number are shown as lines under the item so you can read them once more. |
| Shipping | Free to the United States, Canada, Australia and New Zealand. No minimum, no code needed. |
| Sales tax | Not added at checkout. |
| Total | The amount in US dollars that your chosen payment option is asked to pay. |
2.1 Paying from Canada, Australia or New Zealand
If your card or account is in Canadian, Australian or New Zealand dollars, the amount is converted from US dollars by your bank or by the payment provider, at the rate it uses on that day. Some banks add a foreign transaction fee. Those charges are set by your bank or provider, not by Yard Flag, and we cannot see or change them. If you want to know the exact amount in your own currency before you buy, your bank’s app or a call to your card issuer is the reliable way to check.
An example: a buyer in Auckland orders the Sunflower Rows garden flag in September so a summer flag is ready for December, when Christmas falls in the warm months there. The checkout total is in US dollars. Their bank statement later shows the New Zealand dollar amount, which may include the bank’s own conversion fee. That fee is between the buyer and their bank.
2.2 Import duties and taxes
Orders ship from the USA. When a parcel crosses into Canada, Australia or New Zealand, that country’s own rules decide whether any import duty or tax applies. Those rules depend on the destination, and they can change. If you would like to know how they apply to your parcel before you order, email us and we will tell you what we know.
3. When payment happens
Payment is completed as part of placing the order: you choose an option at checkout, finish its steps, and the order is then created and confirmed by email. The confirmation email repeats the items, the sizes, any personalisation lines and the total. Keep it; your order number is the fastest way for us to find your order if you write to us.
After the order is placed, it takes 1-3 business days to make and then 7-14 business days in transit. Nothing about the payment method changes those times. If you are planning a swap day, count it out: up to 17 business days in total before the week you want the flag up. That is an estimate from our stated times, not a guarantee, and it is the same whichever way you pay.
3.1 Changing your mind soon after paying
You can cancel or change an order within 24 hours of placing it. A change might be a different size, a different season, or a corrected family name. If the change alters the total, for example moving a garden flag up to a house flag, we tell you by email how the difference is handled before we make the change. The steps are on Cancel or Change an Order.
A typical case: someone orders the Family Name Doormat and types “The Miller’s” with an apostrophe, then reads the confirmation email and spots it. Within 24 hours they email us the order number and the corrected line, “The Millers”. The text is changed, the price stays the same, and nothing happens to the payment.
4. Keeping your payment safe
The whole site loads over an encrypted HTTPS connection, which you can see as the padlock or secure-site mark in your browser’s address bar. When you pay, your payment details are entered with the payment provider shown at checkout and handled by them. Yard Flag never sees your full card number, and we do not store it on our server.
Some payments ask for an extra step, such as a code from your bank’s app or a confirmation screen from your card issuer. That step comes from your bank or provider, not from us. If you are asked to approve a payment you did not start, do not approve it, and contact your bank.
4.1 Messages that claim to be from us
We work by email only, from support@yardflag.shop. We will never ask you for a card number, security code, bank login or password, by email or any other way. We will never send you a link asking you to “re-pay” an order outside the site checkout. If you receive anything like that with our name on it, do not reply and do not click its links. Forward it to us and delete it.
4.2 Do not send payment details in support emails
When you write to us about an order, the order number, your name and the email address you used are all we need. Please leave out card numbers and bank details, even partial ones. We will never need them to help you with an order.
5. If a payment does not go through
A payment can fail for ordinary reasons: the billing address does not match what your bank holds, a card has expired, the daily limit has been reached, or your bank’s fraud check paused a payment to a shop in another country. That last one is common for buyers in Canada, Australia and New Zealand paying a US dollar total for the first time.
- Read the message the checkout shows. It usually says what went wrong.
- Check the billing details for typing errors, especially the postcode.
- Try again, or choose another of the options shown at checkout.
- If your bank paused the payment, approve it in the bank’s app or ask the bank to allow it, then try again.
- If it still fails, email us with what the message said. Do not include card details.
5.1 If you think you were charged twice
Sometimes a pending authorisation from a failed attempt shows on a statement next to the successful one. Pending lines often drop off on their own after your bank’s usual holding period. If you see two completed charges for one order, email us with your order number and the date and amount of each charge, and we look into it with the payment provider and refund any duplicate charge.
6. Refunds and store credit
Refunds go back to the payment you used for the order. We send a refund within 7 days of receiving your return. Once we have sent it, the time it takes to show on your statement depends on your bank or provider; some show it the same day, others take a few business days more.
Returns are open for 60 days from delivery, for any item, personalised pieces included. For a change-of-mind return we pay the return postage with a free return label. The steps for sending something back are on the Returns & Exchanges Policy, and the money side, including what is refunded and when, is on the Refund Policy.
| Situation | What happens |
|---|---|
| Cancelled within 24 hours of ordering | Refunded to the payment you used. |
| Returned within 60 days of delivery | Refund sent within 7 days of our receiving the return. |
| You choose store credit | Store credit is issued instead of a refund and never expires. |
| Duplicate charge confirmed | The extra charge is refunded to the payment used. |
6.1 Using store credit
Store credit never expires, so it suits a front step that changes four times a year. A buyer who returns a garden flag after finding they wanted the house flag for the porch bracket might take credit and use it in March on the Robin’s Nest flag for spring. If you have store credit and do not see it applied at checkout, email us before you place the order and we will help you use it.
7. Gifts and paying for someone else’s porch
You can pay for an order that ships to another address, such as a family-name doormat for friends who just moved in. Your billing details go in the billing fields and their address goes in the shipping fields. Some banks check that billing details match the card, so make sure the billing address is yours. The payment confirmation and order email come to you, not to the recipient.
If the parcel is meant to be a surprise, keep your message out of the payment fields; they are read by your bank, not by the people at the new front door. If you have a question about what travels with the parcel, email us before you order and we will tell you what we know.
8. Business days and how we count them
When this page talks about business days, it means the working days on which orders are made and support emails are answered. Weekends and public holidays are not counted. If a payment question reaches us on a Saturday, the 24-hour reply time starts on the next business day.
9. Changes to this page
The payment options shown at checkout can change over time. When they do, the checkout updates first, and this page is reviewed so that it still describes how payment works. The “Last updated” date at the top shows the latest change. The version of the checkout you saw when you placed an order is the one that applies to that order.
10. Questions about a payment
Email support@yardflag.shop with your order number and a short description, and we reply within 24 hours on business days. Our postal address is Yard Flag, 1017 Evening Star Dr, Roaming Shores, OH 44085, US; email is the only way to reach us quickly. Related pages: Terms of Service, Privacy Policy, Shipping & Delivery, FAQs and Help Center.