Help Center

Last updated: November 14, 2026

Start here: what kind of help do you need?

Most questions about a front-step order fall into one of a few groups. You are either choosing (which flag, which size, which season), waiting (when will it come, where is it), fixing (a typo, a wrong size, a change of address) or sending something back. Find your group below. Each section is a short summary, written so you can act on it straight away, with a link to the page that holds the full detail.

If you are in a hurry, the five questions people ask most are answered in the Quick answers section further down. If you would rather read everything in question-and-answer form, the FAQs page has more than thirty of them.

Orders: placing, changing, cancelling

An order is placed when checkout finishes and you receive the order email. From that moment you have 24 hours to change or cancel it. That covers the size, the design, the family name text, the shipping address, or the whole order. Write to us with the order number and the change spelled out in full. After 24 hours the order may already be in production, and a change is no longer possible.

A typical case: a buyer orders the Family Name Doormat for a housewarming, then realises the new owners’ house number has a letter after it. Inside 24 hours that is a quick email. The Cancel or Change an Order page explains what counts as a change and what happens to the payment when an order is cancelled.

Shipping: where, how long, how much

We ship from the USA to four countries: the United States, Canada, Australia and New Zealand. Nowhere else. Shipping is free on every order, with no minimum. Each order takes 1-3 business days to make, then 7-14 business days in transit. We do not publish holiday cut-off dates and we do not promise arrival by a particular day.

Counting back from swap day

You can plan with our stated times. Pick the week you want the new flag up, then count back 17 business days: up to 3 to make, up to 14 on the road. Say you want the harvest flag out on the first cool week of fall. Count back from that week, and order before then. It is an estimate built from our stated times, not a guarantee, but it beats ordering the weekend before. The Shipping & Delivery page has the full detail by country.

Import duties and taxes

Prices are in US dollars, and we do not collect sales tax at checkout. Duties and import taxes depend on the destination country. If you are ordering to Canada, Australia or New Zealand and this matters to your budget, email us before you order.

Order status and tracking

After your order ships, we email a tracking link when one is available. The Order Tracking page lets you look up an order with its number and the email address used at checkout. If the page shows no update, or a parcel seems to have stalled, email us with your order number and we will tell you the current status. If you bought several pieces for one front step, they may be made and sent separately, so one can arrive before another.

Returns: sending something back

Every item can be returned within 60 days from delivery, for any reason, and that includes the four personalised products. For a change-of-mind return we pay the return postage: you get a free return label. Email us before posting anything, with your order number and the items coming back, and we reply with the steps.

The most common return we see is a size mismatch: a garden flag bought when the porch bracket was waiting for a house flag. Send the garden flag back within 60 days and order the house flag separately. The Returns & Exchanges Policy walks through the process from first email to parcel drop-off.

Refunds: when the money comes back

We send your refund within 7 days of receiving your return. It goes back through the payment you used at checkout; how soon it shows on your statement then depends on your payment provider. Store credit never expires. The Refund Policy covers the money side in full.

Payments

The available payment options are shown at checkout. We never take payment by email and we never ask for card numbers, security codes or passwords in a message. If anyone writes to you claiming to be us and asks for those, it was not us. See Payment Methods for how payment works on this site.

Products and sizing

Flags

Every flag is sold flag only: no stand, pole, bracket or hardware is included, and we do not sell them. Each flag is printed on one side, and the design shows through in reverse on the back. Choose a Garden flag (about 12 x 18 in) for a small stand in a planter or bed, or a House flag (about 28 x 40 in, adds $14) for a pole in a porch bracket. Before you choose, look at what you already own: a garden stand by the walkway, or a bracket on the porch post.

Mats, signs and gifts

Doormats are about 24 x 16 in and do best on a covered step. Porch leaner signs are 4 ft or 5 ft tall (5 ft adds $10). Throw pillows come 16 x 16 in or 18 x 18 in; the mug comes in 11 oz or 15 oz. The door hanger and mailbox cover are one size each. Exact inches and material details are still being confirmed across the range, so email us if either one decides your order. The Size Guide explains how to measure the spot by your door.

Seasons, north and south

The homepage swap ring shows what is up now and what goes up next, worked out from today’s date. Press North for the United States and Canada, or South for Australia and New Zealand, where the seasons are the other way round and Christmas falls in summer. Your choice stays in your own browser. Browse by season through Winter, Spring, Summer, Harvest & Fall, Holidays and In-between Weeks.

Family names

The Family Name Welcome Flag, Doormat, Porch Leaner Sign and Mailbox Cover take a family name of up to 18 characters and an optional four-digit “Est.” year; the mailbox cover also takes an optional house number of up to 6 characters. We print exactly what you type, and no proof is sent, so the live preview, the cart and your order email are where you check it. Plural names take no apostrophe: The Garcias, The Joneses.

Looking after your season set

A season set is the flag, the mat and the sign that go out together. Swap day works best as four small steps. Take the old flag down. Let it dry completely if it has been out in the rain. Fold it and put it in the bin by the door with the rest of your rotation. Slide the next one on. Bring flags in when it storms, and keep mats under cover where you can. A flag on the south side in full afternoon sun will show the weather sooner than one in the shade. This is care advice, not a promise about how long anything lasts.

Your community may have its own rules about flags and signs by the door. We cannot confirm that any design meets them, so check with your community before you hang something new.

Account and privacy

We keep what we need to make and ship your order and to answer your messages. Photos you send with a problem report are deleted 30 days after delivery. The hemisphere toggle on the homepage is stored only in your browser and is never sent to us. To ask for a copy of your data or to have it deleted, email us. The Privacy Policy sets out the detail, and the Terms of Service cover the rules that apply to every order, under the laws of Ohio.

Designs, copyright and rights

Our designs are original artwork. We do not print team names, league marks, film characters or military emblems. If you believe something on the site uses your work without permission, the DMCA page explains how to send a notice, and the Intellectual Property Policy explains how we handle rights questions in general.

Real situations, and the first step for each

None of these need a long message. One clear sentence about what happened, the order number if there is one, and what you would like to happen next is enough for us to start.

Quick answers

• Does a flag come with a stand? No. Every flag is flag only, and stands, poles and brackets are not sold here.
• How long does delivery take? 1-3 business days to make, then 7-14 business days in transit, with free shipping.
• Can I fix a spelling? Yes, within 24 hours of ordering. Email the order number and the exact new text.
• Can I return a personalised item? Yes, within 60 days from delivery, like everything else.
• When is my refund sent? Within 7 days of receiving your return.

Still stuck? Talk to us

Email support@yardflag.shop and we reply within 24 hours on business days. There is no phone line or chat. The Submit Ticket page gives you a ready subject line for each type of request, and Contact Us explains what to include. You can also learn more about Yard Flag or find every page on the sitemap. Our address: Yard Flag, 1017 Evening Star Dr, Roaming Shores, OH 44085, US.