Order Tracking
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The form above looks up a Yard Flag order and shows where it stands in our system. Type your order number and the billing email you used at checkout, then press the button. Looking an order up only reads it; it never changes, cancels or re-sends anything. If you cannot find what you need here, email support@yardflag.shop with your order number and we will reply within 24 hours on business days.
Tracking at a glance
- What you need: your order number and the billing email used at checkout.
- Making time: 1-3 business days after you order.
- Transit time: 7-14 business days to the United States, Canada, Australia and New Zealand.
- Carrier tracking: when a tracking link is available for your parcel, we email it to you.
- No update for a while? Email us and we will look up the status for you.
1. Finding your order number
Your order number is in the confirmation email that arrives as soon as you place an order. It appears near the top of the email, next to the date, and again in the subject line. The same email lists each item, the size you chose (Garden flag or House flag, 4 ft or 5 ft for a porch leaner, 16 x 16 in or 18 x 18 in for a pillow, 11 oz or 15 oz for the mug) and, for the four family-name pieces, the lines exactly as you typed them.
If you cannot find the email, search your inbox for “yardflag.shop” and check the spam, junk, promotions and updates folders. Some mail apps file order emails away from the main inbox. If it is still missing, email us from the address you used at checkout and tell us your name and roughly when you ordered; we will find the order and send you the number.
Which email address to use in the form
Use the billing email: the one you typed at checkout, not the one the parcel was sent to. That matters for gifts. If you sent a Family Name Doormat to your sister’s new house, the order sits under your email, and the form will only find it with yours. Your sister will not receive the order emails unless you forward them.
When the form cannot find the order
- Check the order number for a missed or extra digit. Copy it from the email rather than typing it from memory.
- Check the email for small differences, such as a dot, a different domain, or a work address used instead of a personal one.
- Remove any space before or after either entry.
- If you placed two orders, try each number; each one is looked up on its own.
Still stuck? Email us. Sometimes the fastest answer is a person reading the order.
2. What each order status means
The form shows a status word for your order. The table explains each one, what is happening on our side and whether there is anything for you to do.
| Status | What it means | What you can do |
|---|---|---|
| Pending payment | The order has been created but the payment has not been completed. | Check that the checkout finished. If you are unsure, email us before ordering again so you are not charged twice. |
| On hold | The order is waiting on something before work can start. | Email us with the order number and we will tell you what is needed. |
| Processing | Payment is received and your order is being prepared. This is the 1-3 business days of making time. | Within 24 hours of ordering, you can still ask for a cancellation or change. |
| Completed | Your order has been prepared and sent on its way. | Allow 7-14 business days in transit. Use the tracking link we email when one is available. |
| Cancelled | The order has been cancelled. | If you asked for this, your refund is sent within 7 days of our cancellation confirmation. If you did not, email us. |
| Refunded | A refund has been sent for the order or part of it. | Your bank or payment provider then shows it on your account in its own time. |
| Failed | The payment did not go through. | No order is being made. You can place the order again or email us for help. |
A status of Completed means the order has left us; it does not mean the parcel has been delivered. The journey after that is shown by the carrier’s tracking link when one is available, not by the form above.
3. From order to front step: a timeline
Every item is prepared after you order, then sent from the USA. Here is how a typical order moves, counted in business days:
- Day 0: you place the order and receive the confirmation email. The 24-hour window to cancel or change starts now.
- Days 1-3: your flag, mat, sign or gift is made. The status reads Processing.
- Then: the parcel is sent and the status changes. When a tracking link is available, we email it to you.
- 7-14 business days later: the parcel reaches the United States, Canada, Australia or New Zealand address you gave.
In total, allow up to 17 business days from order to doorstep. That is an estimate from our stated times, not a guarantee, and weekends and public holidays are not counted. If you are planning a swap day, count back from the week you want the new flag on the stand. The full explanation, with worked examples, is on the Shipping & Delivery page.
Orders with several items
A season set can include pieces that are made differently, such as a house flag, a doormat and a porch leaner. They may arrive on different days or in separate parcels, and each may have its own tracking link. If one has arrived and another has not, give the rest the full window, then email us with your order number.
4. Reading a carrier tracking link
When a tracking link is available, it opens the delivery service’s own page. A few things are worth knowing about it:
- A new link can show “label created” or no scans at all for the first day or two. That is normal while the parcel waits for its first scan.
- Parcels to Canada, Australia and New Zealand cross a border. Tracking can go quiet for several days while a parcel is handed between services or checked at customs, then update again.
- Busy weeks, such as the run-up to the Fourth of July or the weeks after Thanksgiving, can slow local delivery.
- “Out for delivery” usually means the parcel will arrive that day, but a local driver’s route can push it to the next.
If the link shows a problem, such as an address issue or a parcel held for collection, follow any instructions on the delivery service’s page, and email us if you need help.
5. When tracking stops or the parcel is late
If your order has not arrived after the full 17 business days, or the tracking link has not moved for several days, email support@yardflag.shop with your order number and the shipping address. We look into it with the shipping service and come back to you with what we find and what happens next.
Example: a harvest flag for the first cool week
A buyer in Vermont orders the Harvest Pumpkin flag at the end of August so it is up for the first cool week of September. By mid-September the tracking link has not changed for five days. She emails us with her order number, and we check where the parcel is and reply with what we have learned. Writing to us earlier rather than later gives us more time to help before her swap day.
Tracking says delivered, but nothing is there
Look in the usual places first: behind a planter, beside the wreath stand, in the bin by the door, with a neighbour, at a building front desk, or at the local post office. A folded flag makes a thin, light parcel that fits in a mailbox, so check there too. If it still cannot be found, contact us with your order number and we will help.
Example: an Auckland order for a December swap
A buyer in Auckland orders the Lemon Summer Throw Pillow and the Sunflower Rows flag in early November, for the start of the southern summer. Her parcel crosses the Pacific, so the tracking link shows a few quiet days between the handover in the USA and the first New Zealand scan. That gap is normal on international parcels. If the full 17 business days pass and nothing has arrived, she emails us with her order number and the suburb on her address, and we look into it.
What to include when you write about a late parcel
- Your order number, copied from the confirmation email.
- The shipping address exactly as it appears in that email, including any unit number and, in Australia or New Zealand, the suburb.
- The tracking link or number, if you received one, and the last update it shows.
- Whether anyone else at the address may have taken the parcel in.
With those four details we can usually reply with something useful in a single email, rather than going back and forth.
6. Changing something on an order you are tracking
If the status still reads Processing and you are within 24 hours of ordering, you can ask to cancel, change the size or design, correct a family name or update the address. Everything about that is on Cancel or Change an Order. Tracking an order does not change it, so please email us rather than placing a second order to fix the first.
If the order has already been delivered and something is not right, every item can be returned within 60 days of delivery. The steps are on the Returns & Exchanges Policy page, and how money comes back is on the Refund Policy page.
7. When the parcel arrives
Open it soon, even if the design is for a season still months away. Unfold the flag and check the print. Remember that every flag is printed on one side, and the design shows through in reverse on the back. Every flag is sold as a flag only, so no stand, pole or bracket will be in the parcel. For a family-name piece, read the text against your order email.
If anything arrives damaged, misprinted or not what you ordered, email us with your order number and a photo of the item and the shipping label, and we will help. Photos you send are deleted 30 days after delivery.
Once all is well, store anything you are not hanging yet folded and dry in the bin by the door, ready for its swap day. The homepage swap ring shows what is up now and what goes up next for your hemisphere.
8. Order questions
Email support@yardflag.shop or submit a ticket with your order number. We reply within 24 hours on business days. For general questions, the Help Center and FAQs are good places to start. Yard Flag, 1017 Evening Star Dr, Roaming Shores, OH 44085, US.