Returns & Exchanges Policy

Last updated: November 14, 2026

This page is the how-to for sending something back to Yard Flag: how long you have, what you can return, the steps to follow, who pays the postage and what happens once the parcel reaches us. It covers garden flags, house flags, doormats, porch signs and the home decor gifts, including the four family-name pieces. For the money side of a return, such as how much comes back and how fast, read our Refund Policy.

1. You have 60 days from delivery

The return window is 60 days, counted from the date your parcel was delivered, not from the date you ordered. That matters in this shop more than most, because many people order a season ahead. If your Christmas Porch Lantern flag arrives in October and goes into the bin by the door until after Thanksgiving, the 60 days are still running from the October delivery. So open every parcel when it arrives, unfold the flag, look at the doormat, and decide early whether it suits your front step.

To use the window, you only need to contact us within those 60 days. If you are unsure of your delivery date, tell us your order number and we will look it up.

2. What you can return

You can return any item from Yard Flag within 60 days of delivery. That includes the personalised pieces: the Family Name Welcome Flag, the Family Name Doormat, the Family Name Porch Leaner Sign and the Family Name Mailbox Cover. They are returnable within the same 60 days as everything else.

For a change-of-mind return, please send the item back in the condition you received it, folded or packed so it travels safely. A flag that has been hung for a weekend and found to be the wrong size is a common, reasonable return. If you are not sure whether an item can come back in its current state, email us a description before you send it and we will tell you.

Common reasons people return

• The size was wrong for the spot: a garden flag ordered when the porch bracket needs a house flag, or the other way round.
• The colours looked different beside the front door, the shutters or the planters.
• The season changed plans: a move, a renovation, or a new porch layout.
• A gift that the recipient already had or did not need.
• Something arrived damaged or is not what was ordered. See section 6 for this one.

3. How to send something back

1. Email support@yardflag.shop or submit a ticket. Include your order number, the item or items you are returning and, in a sentence, the reason.
2. We reply within 24 hours on business days with the return address and your free return label.
3. Pack the item. Fold flags flat with the printed side in, roll or lay doormats flat, and pad mugs and signs so nothing shifts. Put a note with your order number inside the parcel.
4. Attach the label and send the parcel. Keep the receipt or the label number until you hear from us that it has arrived.
5. When the return reaches us, we email you, and your refund is sent within 7 days.

Please contact us before you post anything. A parcel that arrives without a note or a matching return request is hard to match to an order and takes longer to sort out. If your return label has an expiry date printed on it, send the parcel before that date; if you need more time, email us and we will help.

4. Who pays return postage

We do. For a change-of-mind return, Yard Flag pays the return postage and sends you a free return label. You do not need to buy postage yourself. If something arrived damaged or is not what you ordered, there is no cost to you either.

If you post an item back without using our label, for example because you were already at the post office, email us first so we can tell you whether we can cover that cost.

5. Swapping for a different size or design

Many Yard Flag returns are really swaps. The most common is size. Every flag comes as a garden flag, about 12 x 18 in, for a small stand in a bed or planter, or as a house flag, about 28 x 40 in, for a bracket and pole on the porch post or wall. It is easy to pick the wrong one, especially when buying a gift.

Example: the porch bracket that needed a house flag

A buyer orders the Tulip Row flag as a garden flag, then finds the bracket by her front door holds a full-size pole. The quickest path is to place a new order for the house flag, which adds $14, and return the garden flag within 60 days using our free label. The return is refunded once we receive it; the new order ships on its own timeline of 1-3 business days to make plus 7-14 business days in transit. Every flag is sold as a flag only, so check your bracket and pole before you reorder. Our Size Guide shows the two sizes drawn beside a door.

If you would rather we handle the swap for you, email us with what you want instead and we will help you set it up.

Swapping one season for another

Sometimes the design is fine but the timing is not. A buyer in Melbourne orders the Cardinal on Evergreen flag for December, then remembers that December is summer there and a snowy winter scene looks odd beside a sunny step. That is a reasonable change of mind. Return the winter flag within 60 days of delivery with our free label and order a summer design, such as Sunflower Rows, as a new order. If you are unsure which designs fit your hemisphere, switch the homepage swap ring to South before you choose. Doormats and porch signs can be swapped the same way.

Swapping a personalised piece

A family-name piece prints exactly what was typed. If the name needs to change, for example because you have moved in with a new household and want both surnames, the new piece is a new order with the new text, and the first one can be returned within its 60 days. Before you order the replacement, read our plural surname note: The Millers, The Joneses, The Foxes, and never an apostrophe for a plural.

6. Damaged, misprinted or wrong items

If a flag arrives torn, a doormat is marked, a mug is cracked, a print is not what you ordered, or the wrong design is in the parcel, email us with your order number and a photo of the item and the shipping label. We will look at it and tell you what happens next. Contact us and we will help.

Photos you send us are deleted 30 days after delivery. If you need to report a problem later than that, send fresh photos with your email.

What is not a fault

A few things are how the products work rather than defects, and it helps to know them before you decide on a return:

• Every flag is printed on one side. The design shows through in reverse on the back. Seen from the street, one side reads the right way round and the other is a mirror image.
• Flags are sold as a flag only. No stand, pole, bracket or hardware is in the parcel.
• A flag that wraps round the pole in wind is a common problem with any pole flag. A rubber stopper or an anti-wind clip helps; they are separate items that we do not sell.
• A doormat left on an open, uncovered step takes rain and full sun every day. Doormats are best on a covered step, and flags do better when you bring them in when it storms and let them dry before storing.

You can still return any of these items within 60 days if they do not suit you. The difference is only that the return is a change of mind rather than a fault, and the postage is still on us.

7. After your return arrives

When your parcel reaches us, we match it to your order and email you to confirm it has arrived. Your refund is sent within 7 days of us receiving the return. How the money comes back to you, and how store credit works if you would rather have that, is explained on our Refund Policy page.

If part of an order is returned, the rest of the order is not affected. You can return one flag from a three-piece season set and keep using the doormat and the sign.

8. When the order has not left us yet

If you change your mind within 24 hours of ordering, a cancellation or change can take the place of a return. Within that window you can cancel, change the size or design, correct a family name, or fix the shipping address. See Cancel or Change an Order for the steps.

9. Gifts and returns

A flag or a Family Name Doormat sent straight to a friend’s new home can be returned by either of you within 60 days of delivery. Whoever writes to us, include the order number; the buyer has it in their confirmation email. The refund goes back to whoever paid. If the recipient would rather choose something else, we can talk that through with the buyer.

Returning from Canada, Australia or New Zealand

The 60-day window and the free return postage for a change of mind are the same in all four countries we ship to. A parcel coming back to the USA from Toronto, Brisbane or Christchurch crosses a border, so the post office may ask you to fill in a customs form. When you email us, mention your country and we will send instructions that suit your address. If anything on the form is unclear, write to us before you post the parcel and we will help.

Folding a flag for the trip back

A returned flag travels best the way it is stored between seasons: dry, folded flat, printed side in. Do not post a flag that is still damp from the porch; let it dry fully first. A doormat can lie flat in a padded mailer or a box, and a porch leaner sign needs a sturdy box that covers the corners.

10. Questions about a return

Email support@yardflag.shop and we will reply within 24 hours on business days. Our FAQs answer the most common questions, and our Shipping & Delivery page explains how long a replacement order takes to reach you.